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FAQs

Is there a charge for Online Banking?
Online Banking is free to our customers.

How can I get more information about Online Banking?
For more information, call (912) 384-1100 and ask to speak with a customer service representative.

How do I change my Password?
To change your password:

  1. In Online Banking, click “Settings” on the navigation bar.
  2. Under “Modify Login Information” in the “Online Banking Password” section, enter your current password, enter your new password and confirm it by entering it again.
  3. Click “Submit”.
  4. You should then see the message “Your new Password has been activated”.

I forgot my password now what?
As long as you have setup a Password Reset Question and Answer, you can reset your password by following these steps:

  1. At the login screen enter your Online Banking ID and click “Submit”.
  2. Click the “Reset Password” link.
  3. On the Password Self Reset page, enter your Online Banking ID, enter your email address, and an email subject. The email subject can be anything you want – it lets you know that the email is legitimate and was generated by your request to reset your password.
  4. Click “Continue”.
  5.  You should then see the message “Thank you. You will receive an e-mail shortly with instructions on how to reset your Password”.
  6. Once you receive the email, click the link within to confirm that you want to reset your password.
  7. On the Password Self Reset page, enter your Online Banking ID, the answer to your Password Reset Question and then click “Continue”.
  8. Enter your new password and confirm it by entering it again, then click “Submit”.
  9. You should then see the message “Your Password has been changed successfully”.
  10. Click the “Go to Login Page” button to login.

How do I setup a Password Reset Question and Answer?
To setup a Password Reset Question and Answer:

  1. In Online Banking, click “Settings” on the navigation bar.
  2. Under “Modify Personal Settings”, fill out the “Password Reset Question” and “Password Reset Answer”.
  3. Scroll to the bottom of the page and click “Submit”.
  4. You should then see the message “Your Personal Question/Answer has changed”.

How do I change my Online Banking ID?
To change your Online Banking ID:

  1. In Online Banking, click “Settings” on the navigation bar.
  2. Under “Modify Login Information” in the “Online Banking ID” section, enter a new Online Banking ID in the “Enter New” field and then click “Submit”.
  3. You should then see the message “Your new Online Banking ID alias has been activated”.

 

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